Refund policy

We do not accept returns or exchanges at this time. All sales are final. so please double check your order before completing your purchase.

If your package arrives damaged , please contact the shipping carrier directly to file a claim, as they are responsible for any issues that occur during transit. We recommend taking photos of the damaged package and keeping your tracking number handy when reaching out to them.

To pontetially start a return, you can contact us at guiseexhibit@gmail.com. Please note that returns will need to be sent to the following address: 2470 S Dairy Ashford Rd, Unit 605, Houston, Texas, 77077 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at guiseexhibit@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at guiseexhibit@gmail.com.

Guise Exhibit Policy

• Returns & Exchanges: 

  We do not accept returns or exchanges at this time. All sales are final. so please double check your order before completing your purchase.

  If your package arrives damaged , please contact the shipping carrier directly to file a claim, as they are responsible for any issues that occur during transit. We recommend taking photos of the damaged package and keeping your tracking number handy when reaching out to them.

• Shipping Times:

  • Premade items fulfilled by Guise Exhibit: 1–2 business days for the earliest tracking movement (label creation).

  • Premade POD items fulfilled by print-on-demand partners (PodPartner, TapStitch, Printify): 1–7 business days for the earliest tracking movement (label creation).

• Sizing: Please check sizing charts on each product page before ordering. Double-check to avoid issues.

• Address Responsibility: Guise Exhibit is not responsible for packages returned due to insufficient or incorrect addresses. Customers are fully responsible for any reshipping costs.

• Lost or Stolen Packages: Guise Exhibit is not responsible for lost or stolen packages. Contact the shipping carrier directly for issues.